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Title
Text copied to clipboard!Team Leader in Customer Service Center
Description
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We are looking for a Team Leader in a Customer Service Center who will lead and manage a team of customer service representatives, ensuring high-quality service delivery and achievement of company goals. The role requires strong leadership skills, problem-solving abilities, and excellent communication skills. The candidate will be responsible for training, monitoring performance, and supporting the team, as well as managing the daily operations of the service center. Additionally, they will collaborate closely with other departments to improve processes and increase customer satisfaction. The position demands flexibility, adaptability, and commitment to providing exceptional customer service.
Responsibilities
Text copied to clipboard!- Manage and lead the customer service team.
- Monitor and evaluate team members' performance.
- Train and develop employees.
- Manage daily operations of the service center.
- Resolve customer issues and complaints.
- Collaborate with other departments to improve processes.
- Ensure compliance with company policies and procedures.
- Track performance metrics and report to management.
Requirements
Text copied to clipboard!- Previous experience in a leadership role in a customer service center.
- Strong communication and organizational skills.
- Ability to manage a team and resolve conflicts.
- Good knowledge of customer service technologies.
- Flexibility and adaptability in a dynamic environment.
- Ability to work under pressure and meet targets.
- Attention to detail and quality orientation.
- Degree in business administration or related field is a plus.
Potential interview questions
Text copied to clipboard!- What is your experience in managing a team?
- How do you handle difficult customers?
- What techniques do you use to keep your team motivated?
- How do you manage conflicts within the team?
- What is your approach to training new employees?
- How do you monitor and improve team performance?
- How do you handle stress and pressure at work?
